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TERMS AND CONDITIONS OF SALE

Prices :

Our prices are ex works, excluding taxes. Our prices may be revised at any time according to changes in prices for materials, currency rates and customs standards.

For the shipping costs : please contact us.
Order minimum: €80 before tax
Delivery time : Please contact us.

Expect an additional delay in the 4th quarter of the year and for the first order.

Samples :

Supplied on request. If they are not kept for a later order nor returned in their original condition within three months, they will be billed.

Delivery :

Our goods travel at the addressee’s risk and expense. In the event of missing or damaged packages, detailed reservations must be noted (e.g., reference(s) and number of broken items; x missing packages…) on the bill of lading in the driver’s presence, and we must be notified within 24 hours.

Returns :

We will accept no returns without our prior consent. The customer must pay shipping to our warehouses.
Returns will be accepted for complete original packages.
Disputes regarding the quality or conformity of the goods will be accepted within three months following delivery.

Payment conditions :

Your first order opens an account. We must receive your bank account identification number and SIRET number.
The first invoice is payable upon order and the following ones at 30 days from shipping date (with the endorsement of our credit insurance institution). The conditions of payment granted may be revised at any time according to changes in the guarantee of our credit insurance. No discount will be applied for early payment.

Title retention :

We reserve title to the goods until complete payment of the price by the buyer. Our right of recovery also applies both to goods and to the prices if they have already been resold (Law of 17/05/1980).

Product characteristics :

Dimensions are taken on the outside (length x width x height). As most of our products are handmade, slight variations (colours and sizes) must be tolerated. Our articles (except ceramics) are products for presentation and decoration and may not come in direct contact with unpackaged foods.
The number of pieces per package may vary according to deliveries.
Photos are not contractual.
Size: S = Extra-Small, P = Small, M = Medium, G = Large, E = Extra-Large
Unit of measure: cm